Privacy Policy

Last Updated: 30-05-2025

Deep Etched Images consider your privacy as a promise. We understand the trust you place in us when you share your images and personal information. Whether you’re an online retailer, a photographer, or a creative agency, we treat your data with the same level of care and confidentiality as we do with your images.

1. Information We Collect

When you use our services or get in touch with us, we may collect:

– Your name, email address, and contact number

– Your company name if applicable

– Uploaded files/images and editing instructions

– Billing and payment information

– IP address, browser type, and usage patterns collected via cookies for site analytics

We only collect what’s necessary to complete your orders, improve our services, and maintain smooth communication.

2. How We Use Your Information

Your data is used to:

– Deliver our image editing services efficiently

– Send invoices, order updates, and important notifications

– Provide customer support and respond to inquiries

– Improve our website functionality and service quality

– Prevent fraud or misuse of our services

We never sell, rent, or trade your data to third parties for any period.

3. Image Confidentiality

All images uploaded to Deep Etched Images are stored securely and remain strictly confidential. We do not share, publish, or reuse your images in any form unless we receive your written consent such as for portfolio or testimonial use.

4. Payment Security

All payment transactions are processed via secure, encrypted gateways. We do not store your credit card or banking details on our servers.

5. Cookies & Analytics

We use cookies to enhance your experience and track website usage like which pages are most visited. These cookies do not store personally identifiable information. You can disable cookies in your browser settings if you prefer.

6. Third-Party Tools

We may use third-party tools like Google Analytics or chat support apps to understand user behavior and provide better service. These tools may collect non-personal data, but they follow strict privacy compliance guidelines.

7. Data Retention

We retain your information only for as long as it’s necessary to:

– Complete the services you’ve requested

– Maintain legal and accounting records

– Improve your future experience on our platform

You can request deletion of your data or images at any time by contacting us directly.

8. Your Rights

As an Australian customer, you have the right to:

– Access the information we hold about you

– Request corrections or updates

– Withdraw consent for marketing or data storage

– Request complete deletion of your data

Just email us, and we’ll make it right. No worries.

9. Changes to This Policy

Deep Etched Images may update this Privacy Policy as our services evolve. Any changes will be reflected on this page with a clear update date. Continued use of our services after updates means you accept the new terms.